Tigapo revolutionizes device management with Applivery

Tigapo, a leader in arcade gaming payment solutions, transformed their device management with Applivery's MDM platform, enabling remote updates across 500+ global locations.

Industry

Delivery services

Region

Tel Aviv, Israel

Company size

10+

Solution

Device Management

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Tigapo

Tigapo, Nayax’s line of products for amusement and FECs, offers an end-to-end ecosystem that brings state-of-the-art technology to the world of arcades. It includes a cloud-based management platform, an easy-to-use app, and sophisticated predictive algorithms, meeting consumer demand for more engagement, immersive experiences, and a mobile-first approach.

Introduction

Tigapo, a leader in payment and management solutions for entertainment centers and arcade games, was looking for a tool that would allow it to centrally and securely manage its applications. The goal was to offer its end users a seamless experience, improving performance and reducing downtime.

With operations in multiple locations worldwide and an extensive network of gaming terminals, Tigapo required a scalable and reliable platform to manage the continuous delivery of updates. Collaboration with Applivery was key to simplifying the deployment and maintenance of its applications, driving a robust user experience and improving operational efficiency.

About Tigapo

Tigapo offers a comprehensive solution for cashless payment management and operation of games and attractions in entertainment centers. Its system is designed to provide an easy and attractive experience for both operators and end users, using state-of-the-art technology to enable fast and secure payments through mobile applications.

Tigapo’s platform is present in more than 500 entertainment centers around the world, allowing its clients to centrally manage games, collect real-time data and make instant operational adjustments. This translates into increased efficiency, lower operating costs and an optimized user experience.

The challenge: Global growth and unattended devices

Tigapo was looking for a comprehensive solution to manage its growing network of Android devices, which includes unattended kiosks and barcode scanners. These devices, critical to its end-user experience, were distributed globally, making it complex to update applications and manage policies. Prior to Applivery, Tigapo teams had to manually walk their customers through the update process, resulting in “operational chaos,” according to Tigapo representative Dvir: “We had to contact each customer for updates, which was a long and complicated process.”

The solution: Scalability and advanced control with Applivery.

Applivery became the key platform for solving Tigapo’s operational challenges. The ability to manage devices remotely, create custom policies by country and operate without direct intervention marked a before and after:

“With Applivery, scaling operations globally was much easier. It allowed us to manage devices remotely and tailor policies according to local needs.”

In addition, the mass enrollment solution significantly improved deployment time, allowing Tigapo to ship devices directly from China to its customers without the need for additional configurations:

“The enrollment process became extremely efficient. Now, our manufacturers in China enroll the devices before shipping them to customers.”

The enrollment process now allows Tigapo to deploy devices in a matter of days instead of weeks, eliminating manual steps.

Tigapo teams can now manage device issues remotely, from changing policies to controlling network configurations.

Applivery facilitated expansion into new markets by enabling flexible, centralized management suitable for multiple countries and configurations.

With devices always up to date and functional, the customer experience has improved significantly.

“It used to be operational chaos, but with Applivery we can manage devices globally with ease.”

“The technical support was exceptional, helping us find solutions quickly.”

“Thanks to Applivery, scaling our operations and serving more customers was possible.”

Tigapo

Impact and reflections

The collaboration with Applivery has allowed Tigapo to consolidate its position as a leader in entertainment center technology, achieving an efficient and scalable operation. Thanks to Applivery, Tigapo can focus on its goal: delivering exceptional gaming experiences.