Optima Solutions is a technology consultancy with 20 years of experience in digitalization of support, IT and customer care. It implements solutions such as Freshdesk for helpdesk, Freshservice for ITSM, Atera for monitoring, ISL Online for remote support, Zuper for field service management and Ringover for VoIP telephony. Their focus is on improving agent and technician productivity, automating processes and centralizing service management. With advanced tools, they help companies optimize the technological experience of employees and customers, complying with standards such as ITIL and 27001