Customer Success Manager (CSM)

About Applivery

Applivery empowers businesses to simplify and enhance app deployment, endpoint management, and workforce operations. Our platform centralizes processes that are typically scattered across multiple systems, such as app distribution, endpoint provisioning, and software compliance, enabling businesses to securely manage their ecosystem.

For example, with Applivery, you can deploy apps, enforce security policies, and manage endpoints across teams in just a few clicks—whether you’re operating locally or globally.

Based in Madrid – Spain, Applivery is trusted by organizations worldwide to deliver seamless management solutions. We combine innovation with reliability to help companies scale securely and efficiently.

About the role

We are looking for a Customer Success Manager (CSM) to join our team in Madrid. This is a junior to mid-level role, ideal for someone with some prior experience in Customer Success, Account Management, or Technical Support who is eager to grow and develop in a fast-paced SaaS environment.

As a CSM, you will be responsible for guiding customers throughout their journey, ensuring seamless onboarding, driving product adoption, and identifying opportunities for expansion. You will work closely with Sales, Product, and Support teams to provide a proactive, consultative approach to customer engagement.

What you will do

  • Customer Onboarding & Adoption: Guide customers through a structured onboarding process to ensure a smooth transition and quick time-to-value.
  • Customer Relationship Management: Build and maintain strong, long-term relationships with key customer stakeholders.
  • Customer Health Monitoring: Proactively track product usage and customer health metrics to identify potential risks and opportunities.
  • Technical Consultation: Understand customer challenges and provide guidance on best practices, configurations, and integrations (experience with MDM solutions is a plus).
  • Renewals & Expansion: Identify upsell and cross-sell opportunities, working closely with Sales to drive revenue growth.
  • Customer Advocacy & Feedback: Act as the voice of the customer, gathering insights to help improve Applivery’s products and services.
  • Training & Enablement: Conduct training sessions, webinars, and workshops to educate customers on best practices.

What you will need

  • Attitude: We are looking for great attitude, and this role requires 1-3 years of experience in Customer Success, Account Management, or Technical Support, preferably in a SaaS environment.
  • Industry Knowledge: Experience with MDM solutions or IT-related tools is a plus.
  • Analytical Mindset: Ability to interpret customer data and take proactive actions to improve customer outcomes.
  • Problem-Solving Skills: A proactive approach to customer challenges, with strong critical thinking and adaptability.
  • Communication & Relationship Building: Strong interpersonal skills with the ability to explain technical concepts to non-technical users.
  • Language Proficiency: Fluent in Spanish and English
  • Location: Based in Madrid, Spain (Hybrid work model).

Why join Applivery?

At Applivery, we prioritize innovation, collaboration, and a user-first approach to problem-solving. As part of our team, you’ll work on cutting-edge SaaS solutions that empower businesses worldwide. This role offers competitive compensation, benefits, and the opportunity to contribute meaningfully to a growing company making a real impact in workforce management and app deployment.

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